Private Emergency Medical Transportation Management Services

The importance of a timely response in the event of an emergency has become a standard expectation in many countries. Few people however, actually think about what happens behind the scenes following the dialing of an emergency number such as 911. They would consequently be interested to learn, that in many cases, the call is taken by a dispatch center lead by a private emergency medical transportation management service.

The General Role of Medical Transportation Management Services

Private medical transportation management services, which exist in droves throughout the United States, offer numerous different operations, of which emergency medical transportation is just one. Many companies also own, or act as brokers for, non-emergency ground transportation and in many cases aerial emergency medical transportation. The basic roles that these firms play however are:

  • To operate 24 hour emergency call centers
  • To arrange appropriate transportation for patients (non-emergency or emergency)
  • To track trip progress, so as relatives and medical staff remain informed
  • To arrange for billing and payment as required

These companies generally gain their business by vying for lucrative contracts with various governmental agencies or hospitals, in order to act as their emergency or non-emergency transportation provider. When a firm wins a governmental contract to supply a region regarding emergency medical transport, they are therefore generally responsible for supplying the transportation and operating the 911 call center.

The vehicles provided by private emergency medical transportation management companies are usually sourced from other providers however, some firms have their own fleet of emergency ‘first responder’ vehicles, with many companies even investing in mobile intensive care vans. Medical transportation management services can also act as brokers for, or have their own aerial emergency vehicles such as helicopters or fixed wing aircraft.

Many of the call centers or emergency dispatch centers also provided by medical management companies are said to be a different entity to the disorganized, disjointed centers of the past. The management services that operate them claim to utilize extremely advanced software packages in order to guarantee efficient function. Many of these firms even market, develop and sell their own software programs to other start-up medical transportation companies.

One may wonder about the competency of medical management firms regarding running important emergency medical transportation call centers, and this would be a legitimate concern in many states throughout America. To date, only 18 of the 50 states have legislation in place regarding emergency dispatch.

One of the main issues with the lack of legislation is the fact that emergency medical transportation firms in different regions have different operating procedures. This basically means that there is no way of comparing these regions to one another and improving inferior procedures. It is also impossible to regulate or control a failing system if there is no legislation to back up demands.

It can consequently be seen that private medical transportation management services play a key role in the operation of both non-emergency and emergency medical transportation in the United States. The industry however, due to its rapid growth, is believed to require tighter regulation and scrutiny.